Travel Agency Manager

Position:

Travel Agency Manager

No of Position:

1

Experience:

1-2 Years

Job Description:

• Planning travel accommodations, booking flights, hotels, car rentals and coordinating activities
• Managing and processing all travel-related documents including payments, itineraries, visas, medical and legal forms
• Researching travel deals and evaluating prices and services
• Liaising with travel partners, including airlines and hotels, to manage bookings and schedules
• Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations
• Providing relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers
• Promoting and marketing the business
• Implementing innovative ideas for achieving new business
• Dealing with customer enquiries/complaints and aim to meet their expectations
• Attending travel seminars to remain updated with tourism trends
• Preparing travel budget reports
• Maintaining statistical and financial records

Job Description:

• A Bachelor’s degree in tourism, travel, hospitality or relevant field
• Proven work experience as a Travel Agent of at least 2 years
• Excellent knowledge of computer reservations systems, GDS systems and e-travelling
• Fluency in English; multilingualism is a plus
• Strong sales skills and commercial awareness
• Ability to interact, communicate and negotiate effectively
• Sound knowledge of domestic and international travel trends – an awareness of the current trends in travel and knowledge of popular and upcoming destinations is also important
• Personal travel experience will be considered an advantage
• Time management skills – resilience to cope with long hours and pressure at peak times
• Customer service skills
• Strong organizational skills
• Competent IT skills
• Communication skills