IT Support Officer

Position:

IT Support Officer

No of Position

1

Experience:

2+ Years

Job Description:

•  Responsible for designing the new Network, Server and firewall system in the premises.
• Responding and resolving the support requests.
• Install, configure & monitor Linux / Windows Server, Network, Hardware & Software.
• Collaborate with external vendors and service providers to resolve issues and escalate support cases as needed. Coordinate with vendors for hardware repairs, software licensing, and warranty claims.
• Generate procedural documentation, installation guidelines & relevant reports.
• Monitor, Troubleshoot & Support:
• In-house Servers, Network devices & WorkStation.
  – Internet, VPN, LAN & Intranet connectivity in data centers.
  – Bandwidth, Process & Data Usage.
  – Support, Configure, Maintain, Update and Upgrade networks and servers.
  – Escalate critical situations to appropriate vendors.
  – Travel outside to branch offices for support.
• Requisition and purchase of all the IT related items in the office.
• Maintaining the record and inventor of the assets of the office.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven experience in providing technical support and troubleshooting for end-users.
• Ability to organize tasks and manage multiple priorities
• Ability to work independently and collaboratively in a fast-paced environment.