IT support Staff

Location: Hattisar

Position: Full Time

Position:

IT support Staff

No of Position:

1

Experience:

Freshers

Job Summary:

As a Front Line Support Staff member, you will be the first point of contact for our customers and play a
crucial role in ensuring their satisfaction. You will provide assistance, resolve inquiries, and maintain a
positive and professional relationship with our clients. Your excellent communication skills, problem-
solving abilities, and commitment to customer service will be essential in this role.

Key Responsibilities:

  • Interact with customers via various communication channels (phone, email, chat) to answer inquiries, provide assistance, and resolve issues promptly and professionally.
  • Identify customer problems and provide effective solutions, ensuring customer satisfaction and retention.
  • Develop and maintain a deep understanding of our products/services to provide accurate information and recommendations to customers.
  • Accurately document customer interactions and issues in our CRM system to track trends and facilitate effective follow-up.
  • Escalate complex issues to the appropriate department or supervisor when necessary, ensuring timely resolution.
  • Gather customer feedback and communicate insights to the relevant teams to drive product/service improvements.
  • Adhere to established support processes and quality standards to consistently deliver high- quality support.
  • Collaborate with colleagues to share knowledge, best practices, and assist in problem-solving.
  • Stay up-to-date with industry trends, product updates, and support techniques to provide the best possible service.

Qualification:

  • Bachelors Completed or running on the IT related program.
  • Strong communication skills, both written and verbal.
  • Excellent problem-solving and critical-thinking abilities.
  • Ability to remain calm and professional under pressure.
  • Proficiency in using CRM software and other relevant tools.
  • Attention to detail and organizational skills.
  • Strong teamwork and collaboration skills.
  • Willingness to work flexible hours, including weekends and holidays, as required.
  • Fresher’s are encouraged to apply.

Benefits:

  • Competitive salary
  • Ongoing training and development opportunities
  • Friendly and inclusive work environment

Name(Required)
Drop files here or
Accepted file types: doc, pdf, jpg, png, Max. file size: 512 MB.